Every manager and co-worker has, at some point in his or her career, dealt with unacceptable employee behavior.. Most of us do exactly the WRONG things in most situations when dealing with “difficult” people. In this Success Series Seminar you will learn the RIGHT things to do.  There are numerous psychological reasons why we fail to address poor performers and difficult employees. Learn about some of the most common and how to overcome them. If you haven’t an idea about how to handle a difficult person, and would like to clear up your situation effectively, this seminar will help you. If you already have fairly well-developed interpersonal skills, this seminar will make you better. You might be dealing with a difficult employee, boss, co-worker, customer, or even at home or somewhere in the community, whatever your situation this seminar will help you.